Koinly vs Awaken

The main difference between Koinly and Awaken is that Awaken Tax offers a comprehensive, white-glove service with dedicated tax professionals who manually review your transactions, while Koinly provides a streamlined DIY software solution.

Awaken pairs each client with experts who identify tax-saving opportunities and handle complex scenarios like DeFi, NFTs, and cross-chain transactions - delivering personalized oversight that automated software alone cannot match.

This makes Awaken the premium choice for high-net-worth individuals and active traders who need professional guidance, while Koinly works best for straightforward tax reporting needs.

Awaken and Koinly: What we'll cover

In this post, I'll break down Awaken vs. Koinly across five key areas:

1. Customer Service
2. Community & Trust
3. Pricing & Integrations
4. Automation
5. Accuracy & Quality

Koinly wins on integrations and sometimes price. But if you care about service, automation, accuracy, and having a crypto-native team in your corner — Awaken is the best crypto tax software. But let's dive into the details.

Awaken Tax vs Koinly TLDR

Awaken wins in 4 out of 6 categories, with Koinly taking integrations and both platforms tying on pricing. If you're a serious onchain user who values expert support, automation, and accuracy, Awaken is the clear choice.

If you're a casual user with simple transactions looking for the cheapest option with wide integration support, Koinly may be sufficient.

1. Customer Service

Crypto taxes can be complex. And there is sometimes some nuance, and you'll likely have a question or two while you're doing your taxes.

Taxes can be super stressful, and our goal with customer service is to be as helpful as possible to turn that stress into relief.

• Koinly: Mostly self-serve. If something breaks, you're digging through CSVs or hunting for answers online.
• Awaken: Real people who live and breathe crypto taxes. We don't just leave you with software — we work with you to make sure things are right.

For complex portfolios (DeFi, staking, NFTs, perpetuals), service matters way more than a $50 difference in price.

If you want to chat, we're available over email or live chat here.

👉 Winner: Awaken.

2. Community & Trust

Crypto Twitter loves Awaken. The most active traders, founders, and people at top crypto companies rely on Awaken. Here are just a few of our fans.

TOTAL AWAKEN DOMINANCE

If you haven't tried @AwakenTax, this is your sign:https://t.co/gYQiZPJcvm

Get a head start on tax loss harvesting and offsetting gains for tax season.

If you're switching over from another crypto tax software, I will personally guarantee you'll be… https://t.co/2vskKxEOa0

— karbon 🐺🦊 (@basedkarbon) August 3, 2025

Why? Because we're crypto-natives ourselves — we use the same tools, the same wallets, the same onchain products.

Koinly has been around much longer (they are 4x older than Awaken), so they have a lot more users. They were one of the first products that actually took onchain crypto users seriously, and built a product to attempt to solve their tax problems.

But they stopped building really good onchain support and focused on quantity instead of quality. They got lazy and let a lot of their support slip. So a lot of people that once loved Koinly have been switching to Awaken.

The top reason: Awaken has better onchain automation (but we'll cover that more below).

👉 Winner: Awaken, but Koinly still has more users (for now)

3. Pricing & Integrations

Here's the honest breakdown:

• Awaken offers the most generous free tier in the industry — up to 300 transactions for free. Perfect if you're just getting started.
• For most tiers, pricing is basically the same between Awaken and Koinly.
• If you're a heavy onchain user with lots of transactions, Awaken's top plan is $699 vs. Koinly's $399 (though Koinly can charge extra for add-ons).

At those higher volumes, here's the real trade-off:

• Koinly: Cheaper upfront if you just want raw reports.
• Awaken: More automation and support, which can save you hundreds of hours cleaning up DeFi, staking, or perpetuals data. If you value your time, Awaken actually ends up cheaper overall.

If you want, you can see our full pricing breakdown here.

👉 Verdict: Koinly wins for light users who care only about price. Awaken wins for serious onchain users who care about their time and accuracy.

4. Automation

This is where Awaken shines.

We don't just import your transactions — we categorize, reconcile, and clean them automatically. That means:

• No more endless CSV editing.
• No more trying to guess what a DeFi pool interaction was.
• No more headaches connecting staking, perpetuals, or NFT trades.

Because we live onchain ourselves — we trade, farm, stake, and use DeFi every day — we know what needs to be automated. And we're constantly adding new integrations and automations to handle the latest protocols.

The result? For heavy onchain users, Awaken can save you hundreds of hours every tax season. And if you use high throughput chains like Base, Solana, or Hyperliquid, you'll save even more.

👉 Winner: Awaken.

5. Accuracy & Quality

Awaken's philosophy is simple: quality over quantity.

We're built for the future of onchain finance: DeFi, perpetuals, NFTs, and staking. Instead of just dumping integrations, we focus on accuracy, reconciliation, and real support when things get tricky.

Koinly works if your activity is simple. But if you actually care about reporting correctly, and not overpaying taxes, you'll want Awaken in your corner.

👉 Winner: Awaken.

Final Verdict

• Customer Service: Awaken 🏆
• Community & Trust: Awaken 🏆
• Pricing: Tie — Koinly wins for small/light users, Awaken wins for heavy/complex users
• Integrations: Koinly 🏆
• Automation: Awaken 🏆
• Accuracy & Quality: Awaken 🏆

💡 Bottom line: Koinly is cheaper and integrates widely. But Awaken is the product trusted by Crypto Twitter and top companies. If you care about saving time and getting your crypto taxes right, Awaken is the clear winner.

Final Verdict: Awaken is the best crypto tax software

Now, you may think we are biased. But we promise, if you try our product you'll quickly see what we are talking about. And if you have problems, we are just a message away.

While Koinly was once a pioneer in crypto tax software, it hasn't kept up with the rapidly evolving DeFi landscape. Awaken was built from the ground up to handle modern crypto complexity while providing a superior user experience.

With better features, lower pricing, superior support, and a modern interface, Awaken is the clear choice for anyone serious about crypto taxes in 2024 and beyond.